Frequently Asked Questions

Everything you need to know about bringing Craft HQ into your home.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight handling and delivery scheduling.

Do you offer international shipping?

Currently, Craft HQ ships to the contiguous United States and Canada. We are working on expanding our delivery network to more international locations soon.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.

Are your wooden products sustainably sourced?

Yes, we prioritize sustainability. All our wood products are crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.