Returns & Exchanges

At Craft HQ, we want you to love every piece in your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your home goods in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.